Gina Chisholm began her career in the staffing industry with KellyMitchell Group 10 years ago as a new college graduate. Since then, she has tackled nearly every role on the shared services side of the company — from administrative support to human resources and benefits to vendor management.
Today, as VP of marketing and technology, she manages the firm’s IT and marketing business units, with an emphasis on the incorporation of technology to help scale the organization.
Her unique trajectory throughout the organization has provided a rare perspective to help leverage the company to where it is now. One of the messages that Chisholm communicates to her team is to “see the peripheral,” to make better, more strategic decisions by thinking about how they impact the business as a whole. “It’s important to listen to what people need, rather than simply delivering a short answer.”
A significant industry change Chisholm has seen over the last decade is the way in which staffing firms engage with both candidates and active consultants. There’s been an increase in the incorporation of technology into both processes, and it’s crucial for staffing firms to stay relevant with the latest trends. Chisholm stresses the importance of embracing technological change: “You can’t be afraid to be the first to adopt a new tool,” she says. “If you’re not the first, then you may be the last. We welcome change and never get too comfortable with the status quo.”