Since joining Staffmark Group, an RFG Staffing company, as a branch manager in 2016, Shannon Ronspies has advanced her career multiple times, most recently to director of operations support. “I really found my niche in the operational side of staffing — everything from standard operating procedures to making the recruitment process as productive as possible,” she says.
Driving efficiencies has become her passion. Ronspies implemented Staffmark Group’s first automated engagement tool, which helps talent stay in touch while on assignment. The tool resulted in a 50% increase in the redeployment of talent and a 20% reduction in attrition.
She also played a key role in developing the company’s new mobile app, Staffmark Group WorkNOW, which has transformed how Staffmark Group fulfills customer orders. “It has improved our candidate experience and created efficiencies for our teams,” Ronspies says. Candidates receive job offer notifications via the app to accept or decline instead of voicemails or back-and-forth emails. “Because there’s no pressure on the phone, our show-up rates have improved,” she explains. “It’s a huge shift in how we approach our business.”
As a result of Ronspies’ efforts, each week Staffmark Group engages with 48,000 members of its talent pool and processes 145,000 shifts via the app.
But she is not about to stop there. “When I see efficiencies that I can adjust … I can create solutions to problems, help people reach solutions,” she says. “We always look for more — what experiences can we impact?”